Court Executive 1b (Ombudsman)

DESCRIPTION:
Salary Information* Minimum Salary: $71,675.65 Maximum Salary: $107,985.35 The Monmouth Vicinage is seeking a proactive, highly motivated manager with exceptional customer service, communication, problem solving, interpersonal and organizational skills to function as an ombudsman for court users. The Ombudsman will be responsible for developing and managing programs designed to promote public trust in the courts; familiarize the public with the court system; enhance customer service; provide procedural assistance to self-representing litigants (pro se litigants); educate the public regarding programs and services; facilitate the resolution of complaints. Specific duties will include: assisting court users, including pro se litigants, by explaining court operations, processes and procedures and providing resource materials; responding to complaints by providing information, assistance or guidance and, as appropriate, referring the court user to an appropriate court division for resolution, serving as the vicinage information and customer service liaison with the public; developing cooperative working relationships with vicinage management and staff to ensure overall quality customer service; maintain a list of external resources for use in publicizing court programs; developing and coordinating public information initiatives such as court information seminars, community outreach programs, speakers’ bureau, court tours, student education and Law Day programs; public reception service areas, information services and materials; maintaining a resource library including lists of state and local social service agencies and lawyer referral services for the use of court customers; maintaining relationships with external agencies, the Monmouth Bar Association, etc.; documenting complaints and monitoring resolution; making recommendations to the Assignment Judge or Trial Court Administrator for improvement in court services to the public; training vicinage staff on customer service, sensitivity and the role of the ombudsman; recommending improvements in the operations of the ombudsman’s office and public information activities to the Assignment Judge or Trial Court Administrator, and participating in the development of brochures and other informational materials. Oversee the management of the Self-help Resource Center and supervise professional staff. Additional responsibilities will include staffing the Vicinage Advisory Committee on Minority Concerns and co-chairing the Vicinage Customer Service Committee.

QUALIFICATIONS:
Graduation from an accredited college or university with a Bachelor’s Degree and three (3) years of increasingly responsible administrative experience, one (1) of which shall have included experience in developing and managing programs designed to promote public trust in courts and enhance customer service procedural assistance to pro se litigants; serving as customer service liaison to the public; and/or educating public regarding programs and services and facilitating the resolution of complaints.

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