Fidelity Claim Director

Chubb is seeking a Fidelity Claim Director to join its Fidelity Claim team. 


  • Effectively manage an active claim inventory of mid to high complexity commercial crime and financial institution fidelity bond, workplace violence and kidnap, ransom and extortion losses in accordance with Best Practices.
  • Handle claims from notification to resolution through timely and accurate investigations, coverage analyses, negotiation and problem solving skills within financial authority.
  • Consistently communicate claim developments, exposure analyses and requests for authority to management.
  • Deliver superior customer service through effective interaction with internal and external customers.
  • Effectively document all relevant events in a timely and efficient manner as cases develop, including evaluation of facts giving rise to the loss, coverage and exposure under various policy forms.
  • Create timely and accurate indemnity and expense reserves.  Manage reserves throughout the life cycle of all files with appropriate documentation supporting any reserve changes.
  • Maintain a current diary to monitor claims for new developments, follow up on requests from internal and external customers, update management and complete diary activities.
  • Select, budget, scope and coordinate vendors including accountants and attorneys as needed and within guidelines.
  • Complete written reports and make presentations to provide information to management on claim developments.
  • Adhere to all statutory regulations and Unfair Claims Practices Acts.
  • Collaborate with recovery unit to assure that all recovery opportunities are identified and pursued.
  • Obtain and/or maintain current independent adjuster licenses as required. 


  • Excellent written and oral communication skills.
  • Demonstrated ability to deliver high caliber customer claim service.
  • Advanced listening and negotiation skills.
  • Advanced knowledge and attention to detail in insurance coverage and contracts, investigating claims and setting timely and accurate reserves.
  • Strong organizational skills to manage own claim inventory.
  • Ability to develop and maintain strong business relationships with a wide spectrum of people internally and externally.
  • Strong collaboration skills.
  • Some travel may be required.


  • Bachelor’s Degree required.
  • 7+ years of complex financial lines/specialty claims handling or related experience. Some fidelity claim experience a plus.
  • CPCU and/or advanced degrees (e.g., law, accounting, finance, etc.) a plus.

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